Returns & Exchanges

At Giftory, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unused and unopened items. If your gift isn't quite right, we are here to help you find the perfect alternative or process a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely place the unused items back in their original packaging, ensuring all tags and instructional inserts are included.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5 to 7 business days.